We also value your feedback and suggestions — they help us continually improve the Truck Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Securing the best commercial vehicle loan rates is crucial for the financial health of your business. As a business owner, getting favourable loan conditions can have a significant impact on your bottom line. Lower rates translate to reduced monthly payments and overall loan costs, freeing up capital for other essential aspects of your business. - read more
Managing repayments for a commercial vehicle loan is a critical aspect of running a successful business. Without a solid plan, unexpected costs and missed payments can create financial strain. - read more
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In a significant move towards sustainable logistics, Australian appliance and logistics company Winning Group has partnered with fleet electrification specialist Zenobē to deploy 30 electric trucks across its operations in Sydney and Melbourne. This initiative is supported by a $3.65 million investment from the Australian Renewable Energy Agency (ARENA) through the Driving the Nation Fund. - read more
Australian trucking company New Energy Transport has successfully completed what is being hailed as the country's first fully electric end-to-end heavy road freight delivery. This landmark achievement involved transporting goods from a distribution centre in Sydney to Canberra, approximately 300 kilometres away, on a single charge of an electric long-haul truck manufactured by Belgium-based Windrose. - read more
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