We also value your feedback and suggestions — they help us continually improve the Truck Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
When you're eyeing that perfect truck to support your business or lifestyle, understanding the ins and outs of financing can save you time and effort. One crucial step in the truck financing journey is securing a pre-approval. But what exactly does pre-approval mean? - read more
When traversing the expansive landscapes of Australia, heavy vehicles are an integral part of the transportation framework, powering industries and connecting markets. The heavy vehicle industry in Australia is a critical component of the national economy, encompassing a wide range of vehicles from buses and coaches to large trucks and road trains essential for the movement of goods and services. - read more
Truck insurance plays a critical role in safeguarding your valuable assets. For truck owners, having the right insurance coverage can mean the difference between financial security and devastating loss. - read more
Managing repayments for a commercial vehicle loan is a critical aspect of running a successful business. Without a solid plan, unexpected costs and missed payments can create financial strain. - read more
Securing a loan for commercial trucks is a crucial step for businesses in the transportation and logistics industry. Without a reliable fleet, companies may struggle to meet the demands of their clients and risk losing valuable contracts. This is why obtaining loan approval is not just beneficial, but essential for many Australian businesses aiming to expand or update their operations. - read more
In a significant advancement for Australia's logistics sector, New Energy Transport has successfully completed the nation's first all-electric heavy road freight delivery. This landmark journey involved transporting goods from Sydney to Canberra using a fully electric prime mover, marking a pivotal step towards sustainable freight operations. - read more
In a concerted effort to expedite the adoption of electric trucks in Australia, the Clean Energy Finance Corporation (CEFC) has partnered with Volvo Group Australia to introduce a $70 million financing package. This initiative is designed to address the financial barriers associated with transitioning to battery electric trucks (BETs), thereby promoting sustainable practices within the transport sector. - read more
The Australian government's decision to make the $20,000 instant asset write-off permanent has significant implications for businesses, particularly those in the trucking industry. This policy change eliminates the traditional end-of-financial-year (EOFY) rush to purchase assets, allowing for more strategic and flexible financial planning. - read more
UK-based electric fleet leasing company Zenobē has announced a substantial investment of $100 million AUD aimed at accelerating the adoption of electric trucks across Australia. This initiative seeks to more than double the current number of electric trucks in the country, increasing the fleet from approximately 1,000 to 2,000 by the end of 2026. - read more
NewVolt, with backing from the Australian Renewable Energy Agency (ARENA), has announced a $25.3 million investment to develop three open-access fast-charging hubs for electric trucks across Melbourne. This initiative aims to address one of the critical barriers to electric truck adoption: the availability of reliable and efficient charging infrastructure. - read more
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Knowledgebase
Mortgage Document: The physical contract agreement that a Mortgagee (lender) enters into with a Mortgagor (borrower) outlining the precice terms of a mortgage loan.
