We also value your feedback and suggestions — they help us continually improve the Truck Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Securing the right financing is a crucial step for any commercial trucking business. With the right loan, businesses can acquire the essential vehicles and equipment needed to expand their operations and improve efficiency. However, navigating the landscape of commercial truck financing can be challenging, especially for those unfamiliar with the process. - read more
Keeping your truck in top condition through preventive maintenance is crucial for extending its longevity. Regular check-ups and timely repairs can save you from unexpected breakdowns and costly repairs, keeping your truck on the road for years. - read more
Managing truck loan paperwork may seem like a mundane task, but it is essential for both individuals and businesses. Staying organised can save time, reduce stress, and ensure that nothing important is overlooked. - read more
Managing repayments for a commercial vehicle loan is a critical aspect of running a successful business. Without a solid plan, unexpected costs and missed payments can create financial strain. - read more
Truck insurance plays a critical role in safeguarding your valuable assets. For truck owners, having the right insurance coverage can mean the difference between financial security and devastating loss. - read more
As Australia grapples with escalating fuel prices and supply challenges, Volvo Group Australia has called for urgent regulatory reforms and targeted investments to expedite the adoption of electric trucks. The company highlights that electric trucks are already operational on Australian roads, mitigating some of the current fuel crisis impacts. However, existing regulations and insufficient investment are hindering the broader deployment of zero-emission heavy vehicles. - read more
Zenobē, a leading energy solutions provider, has announced a substantial investment of AUD $100 million to accelerate the adoption of electric trucks in Australia. This initiative aims to double the number of heavy electric trucks on Australian roads by the end of 2026, addressing both environmental concerns and the financial challenges faced by fleet operators. - read more
The Australian Livestock and Rural Transporters Association (ALRTA) has expressed dissatisfaction with the Federal Government's recent fuel relief measures, stating that they provide no real net benefit to truck operators. While acknowledging the government's efforts, ALRTA President Gerard Johnson emphasized that the latest changes merely prevent conditions from worsening rather than offering tangible relief. - read more
In a strategic move to bolster its customer support offerings, Isuzu Australia Limited (IAL) has announced the establishment of Isuzu Financial Services Australia (IFSA). This initiative marks the first time the Isuzu Group has founded a leasing company outside Japan, reflecting a significant commitment to the Australian market. - read more
The Australian trucking industry is currently navigating a challenging landscape, with escalating fuel prices significantly impacting operational costs and profitability. Fuel expenses, traditionally one of the top three costs for trucking businesses, have surged due to geopolitical tensions and market volatility. - read more
