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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Managing truck loan paperwork may seem like a mundane task, but it is essential for both individuals and businesses. Staying organised can save time, reduce stress, and ensure that nothing important is overlooked. - read more
Navigating the used truck market in Australia can be as complex as the rugged terrains these vehicles traverse. With the market growing steadily, the need for savvy bargaining and well-informed purchases has never been more critical. The significance of due diligence escalates when considering the investment at stake and the pivotal role these trucks play in driving businesses forward. - read more
When it comes to expanding a commercial fleet in Australia, the decision between purchasing new or used trucks can have a significant impact on your budget. With this article, we aim to delve into the critical considerations that fleet owners must make in juxtaposing the costs of new verses used trucks, meticulously unraveling the financial layers to guide you towards a choice that aligns with your company's fiscal strategy. - read more
Getting a truck loan is a significant financial commitment, especially for commercial vehicles. Understanding the terms of your truck loan is crucial for managing your finances effectively and ensuring that you can meet your repayment obligations. - read more
The pursuit of a quality truck or fleet can be a significant undertaking for any business, especially within the dynamic and ever-expanding Australian transport industry. An understanding of the variety of financing options available within this sector is crucial, as it allows businesses to strategically acquire heavy vehicles that are vital to their operations. - read more
In a significant move towards sustainable transportation, Volvo Group Australia has partnered with the Clean Energy Finance Corporation (CEFC) to introduce a $70 million financing package aimed at accelerating the adoption of battery electric trucks (BETs) across the nation. This initiative seeks to address the financial barriers that have traditionally hindered the uptake of electric heavy vehicles. - read more
The Clean Energy Finance Corporation (CEFC) has announced a $6 million investment to support the deployment of 60 battery electric trucks (BETs) for Woolworths' last-mile deliveries in New South Wales and Victoria. This initiative is part of a broader effort to reduce emissions in the transport sector and promote the adoption of electric vehicles in commercial operations. - read more
The Australian truck and van market concluded 2025 with a robust performance, despite facing a 9.5% decline compared to the previous year's record figures. According to the Truck Industry Council (TIC), a total of 48,617 heavy vehicles were sold throughout the year, marking it as the third-best year on record for the industry. - read more
The Australian Trucking Association (ATA) has strongly opposed the Productivity Commission's proposal to phase out fuel tax credits for trucking operators, a move that would effectively double the fuel tax paid by the industry. ATA Chair Mark Parry highlighted that such an increase would raise the effective fuel tax from 32.4 cents to 66.1 cents per litre by 2035. - read more
In a landmark development for Australia's freight industry, energy company Mondo, with support from the Australian Renewable Energy Agency (ARENA), is set to establish the nation's first major electric truck charging hub in Melbourne's Laverton North. The project, slated for completion by late 2026, represents a significant step towards reducing emissions in road freight. - read more
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Knowledgebase
Equity: The amount of (or that portion of) an asset actually owned. Equity is the difference between the market value and the current amount of money still owing on the loan. This is also referred to as the owner’s interest.
