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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Securing a loan for commercial trucks is a crucial step for businesses in the transportation and logistics industry. Without a reliable fleet, companies may struggle to meet the demands of their clients and risk losing valuable contracts. This is why obtaining loan approval is not just beneficial, but essential for many Australian businesses aiming to expand or update their operations. - read more
The commercial vehicle market in Australia has been undergoing significant changes, with demand for efficient transport solutions on the rise due to a booming e-commerce sector. As fleet owners navigate this evolving landscape, the need for adaptability in fleet management has never been more prominent. - read more
Managing truck loan paperwork may seem like a mundane task, but it is essential for both individuals and businesses. Staying organised can save time, reduce stress, and ensure that nothing important is overlooked. - read more
Creating a safety-first culture in the trucking industry goes beyond merely following regulations. It means prioritizing the well-being of drivers, the integrity of the cargo, and the security of the fleet. In this context, a safety-first mindset influences daily operations, decision-making, and long-term strategies. It's about cultivating a work environment where safety is an integral part of every action and thought. - read more
With the bustling economy and expanding trade routes, Australia's commercial vehicle market is experiencing significant growth. Truck financing has become a cornerstone for businesses looking to capitalize on this boom, providing a conduit for fleet expansion and upgrades. Understanding the nuances of commercial vehicle financing options, regulations, and market trends is essential in making informed decisions for the betterment of your business. - read more
The Australian Trucking Association (ATA) has strongly opposed the Productivity Commission's proposal to phase out fuel tax credits for trucking operators, a move that would effectively double the fuel tax paid by the industry. ATA Chair Mark Parry highlighted that such an increase would raise the effective fuel tax from 32.4 cents to 66.1 cents per litre by 2035. - read more
In a landmark development for Australia's freight industry, energy company Mondo, with support from the Australian Renewable Energy Agency (ARENA), is set to establish the nation's first major electric truck charging hub in Melbourne's Laverton North. The project, slated for completion by late 2026, represents a significant step towards reducing emissions in road freight. - read more
Isuzu Australia Limited (IAL) has announced the establishment of Isuzu Financial Services Australia (IFSA), a new finance and leasing company set to commence operations in the third quarter of 2026. This initiative marks the first time the Isuzu Group has founded a leasing company outside Japan, reflecting a significant commitment to the Australian market. - read more
The Clean Energy Finance Corporation (CEFC) has partnered with Volvo Group to introduce a $70 million financing package aimed at accelerating the adoption of heavy-duty battery electric trucks (HD BEVs) in Australia. This initiative seeks to address the substantial transport-related emissions by facilitating the transition to cleaner vehicle technologies. - read more
The Australian truck market has exhibited remarkable resilience in 2025, despite facing economic challenges and a decline in sales figures. According to the Truck Industry Council (TIC), November saw a 12% decrease in truck sales compared to the same month in 2024. However, the market is still on track to achieve its third-best year on record. - read more
