Truck Loans Australia :: News
SHARE

Share this news item!

ANZ Slammed for Overcharging Deceased Estates

ANZ Slammed for Overcharging Deceased Estates

Australia and New Zealand Banking Group (ANZ) has come under intense scrutiny for a grave oversight: charging fees to the estates of deceased customers.
This makes ANZ the second of Australia's Big Four banks to face formal action from the Banking Code Compliance Committee (BCCC) within a single week.

The BCCC's accusations are centered on ANZ's failure to cease or refund fees charged to deceased customers' estates in a timely manner. The committee also noted that ANZ did not respond to inquiries or instructions from the representatives of these estates within the 14-day period mandated by the 2019 Banking Code of Practice.

The violations, spanning more than four years from July 2019 to September 2023, involved ANZ's inability to quantify the extent to which it was in breach of these code obligations. The bank has since committed to remediating $3.25 million to around 19,000 affected estates.

This action against ANZ follows closely on the heels of a similar sanction imposed on Westpac for its poor handling of a regional branch closure. According to the BCCC, another unnamed bank was given a formal warning for similar issues, though the financial impact and number of affected estates were significantly lower.

The BCCC listed several reasons for its stringent action against ANZ:

  1. ANZ's inability to accurately monitor and report the 14-day obligation breaches.
  2. Delayed internal measures to prevent additional breaches after an audit in September 2022.
  3. Slow response in addressing customer issues identified back in February 2022, with remediation expected to be completed only by July 2024.
  4. Delays in responding to estate representatives, exacerbating the emotional and logistical burdens on bereaved families.

Significantly, the BCCC highlighted that in June 2023, ANZ introduced an automated tool to waive fees upon receiving death notifications. However, this measure came more than a year after the initial problem identification.

The committee pointed out that more than 7,000 delayed cases are awaiting resolution, each requiring manual review to identify potential breaches. ANZ plans to send approximately 10,604 apology letters and pay financial compensation totaling around $667,915 to affected representatives.

BCCC Chair Ian Govey expressed considerable concern over ANZ's Code breaches, describing them as intensely problematic and warranting the severe sanctions imposed. Govey criticized ANZ’s slow remediation process, saying it "did not meet expectations" and that the bank "should have done more to address this more quickly."

The sanction stems from a 2023 inquiry by the BCCC into banks' adherence to the deceased estates provisions in the Banking Code of Practice, implemented to ensure institutions follow best practices in handling such sensitive matters.

Last week, financial regulator ASIC approved updates to the Banking Code that include revised steps for securing accounts following customer deaths. These changes are slated to take effect after 28 February 2025.

This evolving regulatory landscape underscores the importance of timely and compassionate handling of financial matters for deceased estates, an area where ANZ has evidently fallen short.

Published:Thursday, 4th Jul 2024
Source: Paige Estritori

Share this news item:

Finance News

Australian Markets React to Employment Data: Shares Narrowly Lower Australian Markets React to Employment Data: Shares Narrowly Lower
20 Jul 2024: Paige Estritori

The Australian sharemarket experienced a modest pullback on Thursday, ending a day of fluctuations just shy of its recent peak. A day following the celebration of a fresh 52-week high, the market's mood shifted. - read more
ANZ Prepares to Finalize $4.9B Suncorp Acquisition ANZ Prepares to Finalize $4.9B Suncorp Acquisition
18 Jul 2024: Paige Estritori

ANZ is poised to officially acquire Suncorp's banking sector on August 1, following recent modifications to Queensland's legislative framework essential for the $4.9 billion transaction. - read more
Housing Crisis in Australia: Deeper Trouble Ahead Housing Crisis in Australia: Deeper Trouble Ahead
16 Jul 2024: Paige Estritori

Australia is grappling with an increasingly severe housing crisis as rising interest rates and skyrocketing construction costs stifle the supply of new homes. Experts fear that the national goal of constructing 1.2 million new homes over the next five years will remain out of reach. - read more
Australian Households Face Toughest Economic Times Since '90s Australian Households Face Toughest Economic Times Since '90s
15 Jul 2024: Paige Estritori

As Australia's economic climate continues to worsen, households are encountering unprecedented financial challenges, marking the gravest consumer recession since the early 1990s, excluding the impacts of recent pandemic-related downturns. - read more
Banks Set for Major Refunds to Assist Struggling Customers Banks Set for Major Refunds to Assist Struggling Customers
15 Jul 2024: Paige Estritori

In a groundbreaking move, four prominent Australian banks are poised to return nearly $30 million to their low-income customers. This significant refund follows an in-depth review by the Australian Securities and Investments Commission (ASIC). - read more


Truck Loans Articles

A Comprehensive Guide to Heavy Vehicle Financing in Australia A Comprehensive Guide to Heavy Vehicle Financing in Australia
When traversing the expansive landscapes of Australia, heavy vehicles are an integral part of the transportation framework, powering industries and connecting markets. The heavy vehicle industry in Australia is a critical component of the national economy, encompassing a wide range of vehicles from buses and coaches to large trucks and road trains essential for the movement of goods and services. - read more
Maximizing Your Fleet Budget: Comparing Used vs. New Truck Costs Maximizing Your Fleet Budget: Comparing Used vs. New Truck Costs
When it comes to expanding a commercial fleet in Australia, the decision between purchasing new or used trucks can have a significant impact on your budget. With this article, we aim to delve into the critical considerations that fleet owners must make in juxtaposing the costs of new verses used trucks, meticulously unraveling the financial layers to guide you towards a choice that aligns with your company's fiscal strategy. - read more
Is It Time to Refinance Your Fleet? Understanding Truck Refinance Benefits Is It Time to Refinance Your Fleet? Understanding Truck Refinance Benefits
The commercial vehicle market in Australia has been undergoing significant changes, with demand for efficient transport solutions on the rise due to a booming e-commerce sector. As fleet owners navigate this evolving landscape, the need for adaptability in fleet management has never been more prominent. - read more
Avoiding the Potholes: How to Select the Right Truck Loan for Your Fleet Avoiding the Potholes: How to Select the Right Truck Loan for Your Fleet
Selecting the right financing for your fleet can be as crucial to your business's success as the trucks themselves. The journey for the perfect truck loan is fraught with potential pitfalls that can impede your business growth and financial stability. In this introductory section, we will delve into the significance of making informed choices when it comes to truck loans and how they impact your operations. - read more
Truck Financing 101: How to Choose the Right Loan for Your Commercial Vehicle Truck Financing 101: How to Choose the Right Loan for Your Commercial Vehicle
With the bustling economy and expanding trade routes, Australia's commercial vehicle market is experiencing significant growth. Truck financing has become a cornerstone for businesses looking to capitalize on this boom, providing a conduit for fleet expansion and upgrades. Understanding the nuances of commercial vehicle financing options, regulations, and market trends is essential in making informed decisions for the betterment of your business. - read more
Maximizing Your Fleet Budget: Comparing Used vs. New Truck Costs Maximizing Your Fleet Budget: Comparing Used vs. New Truck Costs
When it comes to expanding a commercial fleet in Australia, the decision between purchasing new or used trucks can have a significant impact on your budget. With this article, we aim to delve into the critical considerations that fleet owners must make in juxtaposing the costs of new verses used trucks, meticulously unraveling the financial layers to guide you towards a choice that aligns with your company's fiscal strategy. - read more
Is It Time to Refinance Your Fleet? Understanding Truck Refinance Benefits Is It Time to Refinance Your Fleet? Understanding Truck Refinance Benefits
The commercial vehicle market in Australia has been undergoing significant changes, with demand for efficient transport solutions on the rise due to a booming e-commerce sector. As fleet owners navigate this evolving landscape, the need for adaptability in fleet management has never been more prominent. - read more
Trucking finance: How leasing can help grow your business Trucking finance: How leasing can help grow your business
Running a successful trucking business in Australia can be a challenge, but with the right financing options, you can grow your business and increase profits. One popular financing option for truckers in Australia is leasing. Leasing allows trucking businesses to acquire vehicles and equipment necessary for their operations without incurring the high costs of outright purchase. - read more
Avoiding the Potholes: How to Select the Right Truck Loan for Your Fleet Avoiding the Potholes: How to Select the Right Truck Loan for Your Fleet
Selecting the right financing for your fleet can be as crucial to your business's success as the trucks themselves. The journey for the perfect truck loan is fraught with potential pitfalls that can impede your business growth and financial stability. In this introductory section, we will delve into the significance of making informed choices when it comes to truck loans and how they impact your operations. - read more
Dealer Negotiations: Smart Tips for Australian Commercial Truck Buyers Dealer Negotiations: Smart Tips for Australian Commercial Truck Buyers
Navigating the used truck market in Australia can be as complex as the rugged terrains these vehicles traverse. With the market growing steadily, the need for savvy bargaining and well-informed purchases has never been more critical. The significance of due diligence escalates when considering the investment at stake and the pivotal role these trucks play in driving businesses forward. - read more


Start Here

Get a free truck loan eligibility assessment and compare truck finance and leasing options without accessing your credit file!!
Loan Amount:
Postcode:
Important: All truck finance quotes are supplied to you free and without any obligation. We respect your privacy.

Knowledgebase
Mortgagor:
A person who offers to assign an asset as security (e.g. real estate) under a mortgage loan contract. The lender (mortgagee) holds the legal ownership of the security until the loan is repaid and the mortgage is discharged.